Refund Policy

At Gatti Fit Grain, we strive to provide our customers with the highest quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

Returns and Refunds:

We accept returns and provide refunds for eligible products within 3-4 business days of the original purchase date. To be eligible for a refund, the following conditions must be met:

• Product Condition: The product must be in its original packaging and unused, with all tags and labels intact. We cannot accept returns for products that have been opened, used, damaged, or altered in any way.
• Proof of Purchase: You must provide a valid proof of purchase, such as a receipt, order confirmation, or transaction ID, to initiate the refund process.
• Return Authorization: Prior authorization is required for all returns. Please contact our customer service team at smri@gattigroup.in to request a return authorization number (RMA) and instructions on how to return the product.
• Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure that your return is received by us safely.

Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original method of payment within 3-4 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

Exceptions:

Certain products may not be eligible for returns or refunds due to health and safety reasons, such as perishable goods or personalized items. Additionally, we reserve the right to refuse returns or charge a restocking fee for products that do not meet the above criteria or are returned beyond the specified return period.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately at smri@gattigroup.in with details of the issue. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund, depending on the circumstances.

Contact Us:

If you have any questions or concerns about our refund policy or need assistance with a return, please don't hesitate to contact our customer service team at smri@gattigroup.in We are here to help and ensure that you are completely satisfied with your shopping experience at Gatti Fit Grain.